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Working at WIKA means mastering new challenges and constantly developing further. International locations and a broad product portfolio offer you exciting perspectives in a familiar environment.

We are looking for an....

Customer Services Representative - Process Industry (m/f)

Job description

    • Own the individual and divisional expected Standards. Objectives, Targets and commitments of the WIKA Sales Charter and ensure they are maintained at all time. 

    • Negotiate (where necessary) suitable purchase pricing and delivery times to maximise margin and customer expectations.

    • Promote a friendly, professional and helpful response to enquiries and respond within the time frame agreed with the customer.

    • Closely monitor buying and selling prices to maximise margin and keep a clear record of these on the Axapta system.

    • Proactively work with the Internal Sales Engineers, Area Sales Managers and Product Management to retain all current business and win new business, ensuring communication is clear and recorded within the Axapta system.

    • Ensure customer purchase orders are processed in accordance with the company guidelines.

    • Manage the complete supply chain. Pre-empt potential bottlenecks and proactively ensure there are no delays to the customer.

    • Acknowledge protracted delivery dates proactively, utilising reports generated from Axapta.

    • Assist the Documentation Specialist with documentation requirements when workload is high.

    • Prepare monthly invoice sales forecasts and submit to the Internal Sales Manager.

    • Actively contribute to the continuous improvement process.

    • Work with the department manager on other projects and assignments where appropriate.

Requested profile

  • Must have experience working either face to face or over the telephone with customers within an office environment.

  • Must possess excellent communication skills, both written and spoken, with the ability to communicate confidently with both internal and external customers and suppliers.

  • Excellent literacy and grammar skills are essential.

  • Must be disciplined and skilled in time management.

  • Must be pro-active with a flexible, can-do attitude and willing to work additional hours where workload permits.

  • Must be enthusiastic and self-motivated.

  • Must have a high level of accuracy and keen attention to detail.

  • Must be able to effectively prioritise and manage workloads.

  • Must be computer literate with a high level of competency on Microsoft Outlook, Word, PowerPoint and Excel.

  • Bright, pleasant and approachable manner.

  • Knowledge of a CRM/ERP system would be advantageous.

  • GCSE or equivalent at C Grade or higher in Maths and English.

  • Full training will be provided.

We offer

  • Company benefits such as competitive salary and bonus, Pension, Private Medical, Critical Health and Life Assurance (following a qualifying period)
  • The benefits of working for an established and financially secure business with a Dunn & Bradstreet rating of 1

Reporting to the Internal Sales Manager - Process Industry

The Customer Services Representative’s role is primarily responsible for providing professional, competent sales, customer service and support to customers within Process Industry.

They are responsible for the efficient and effective handling of the entire sales and order process, in accordance with the Company standard operating procedures. They are responsible for proactively managing orders through the standard order process.

Our company

WIKA Alexander Wiegand SE & Co. KG is a renowned partner and competent specialist for pressure, temperature and level measurement technology.

As an internationally positioned family business with an annual turnover of 750 million euros, we defend our leading position in the world market. Our success is assured by 7,900 highly qualified and motivated employees worldwide.


Are you interested? Please only apply if you can add value and make a positive difference to our successful company.