Your job - a special part of your life!
Working at WIKA means mastering new challenges and constantly developing further. International locations and a broad product portfolio offer you exciting perspectives in a familiar environment.

For our sales area N. England we are looking for a

Customer Services & Logistics Manager (m/f)

Job Description

  • Build, train and mentor a team of internal sales engineers that fulfil customer expectations with the WIKA subsidiary networks worldwide and nationally, with respect to helpful and competent  technical support and timely and professional response to customer enquiries. Internal Sales Engineers must be proactive in promoting the Company’s full Calibration Technology product offering, help win new business and support the relevant Area Sales Manager and Customer Service Representative. Internal Sales Engineers need to maximise margin and price quotations to the Company Guidelines. 

  • Build, train and mentor a team of customer service representatives that process orders in a timely manner, have ownership of the delivery time relative to customer requirements, are responsible for monitoring buying and selling pricing, maximising gross margin, integrity of the order booking and providing excellent customer service at any time.

  • Measure, and positively influence, the customer service KPI’s as detailed within the WIKA UK Sales Charter.

  • Through AXDyamnics, manage the quotation process in line with best practices from the CoE. Utilise Dashboards/KPIs to analyse and improve critical steps in the quotation process (i.e. Quotation turnaround time, Hit Rate, Quote Follow Up Performance, etc.).

  • Be responsible for the sales related business processes within the Calibration Technology divisions of the company. Work with other stakeholders to improve other business processes and develop AXDynamics to meet the Company’s objectives. Ensure that standard operating procedures for all sales and Logistics processes are adhered to.  Influence the content of the SOP’s as part of this work (i.e. regularly review the systems and procedures within your area of responsibility to ensure they provide optimum use of resources).                   

  • Seek to anticipate and resolve (before they happen) specific sales and logistics situations where we have the potential to not meet on our obligations or commitments to our customers.

  • Proactively look for opportunities to optimise the internal sales and Logistics operations. Do this in association with the CT Operations Manager, CT Sales Manager and CoE to ensure synergy between Internal and External objectives.

  • Resources should be reviewed daily dependent upon work load, holidays and absence for any other reason.

  • Monitor,  maximise and proactively influence the Gross Margin performance in your area of responsibility in a positive direction.

  • Proactively improve the perception of WIKA Calibration Technology UK’s added value as the CoE with all the WIKA subsidiaries and agent partners. Use this positively within your wider role as customer services and Logistics manager by sharing best practice as it is imperative that we learn and develop our service levels with all of our customers through full engagement with our key accounts.

  • Assume Project Lead for the proactive implementation and subsequent roll-out of the Customer Portal.  As a result of the time savings realised by its implementation, refocus the team towards proactive business development and customer service.

  • Work closely with the Engineering, Production and calibration Managers to ensure our complete sales and aftersales service package process is efficient, effective and in the same direction.

  • Proactively analyse the CT carriage charges and put into place a programme to reduce carriage costs.

  • Work with the SCM Production manager to proactively improve stock rotation and reduction of obsolete stock.

  • Will be responsible for managing the internal sales knowledge transfer from France for project Seine.

  • Work with the Management Team on other projects and assignments where appropriate. 

Requested Profile

  • Must have experience at management level within a customer service environment.
  • Must have experience working on international logistics with knowledge of international shipping processes.

  • Experience working with inventory stock turns is essential.

  • Must be educated to ‘A Level’ standard or equivalent, technical qualification would be advantageous.

  • Knowledge of a CRM / ERP system would be advantageous.

  • Good competent knowledge of all Microsoft Office programmes.

  • Must have a pro-active, can-do attitude.

  • Must be able to offer a good degree of flexibility where workload permits.

  • Literate with effective communication skills both written and verbal and the ability to communicate confidently with both external and internal customers and suppliers.

  • Must be organised and skilled in time management.

  • Must be enthusiastic and self-motivated.

  • Must be able to effectively prioritise and manage workloads.

We offer

  • Company benefits such as competitive salary and bonus, Pension, Private Medical, Critical Health and Life Assurance (following a qualifying period)
  • Company car, laptop, mobile etc.
  • The benefits of working for an established and financially secure business with no debt and Dunn & Bradstreet rating of 1

Job Overview

The Customer Services and Logistics Manager is primarily responsible for the efficient and effective running of Customer Services Department and deputising for the Operations Manager. The main focus will be the Internal sales and Logistics departments supporting the Calibration Technology Division so that they meet customer expectations and the business objectives of the Company.                                               

The Customer Services and Logistics Manager is  also responsible for the Sales and logistics Processes for new build and all service work within WIKA Calibration Technology and all standard operating procedures and processes within the ERP system AXDynamics and other business platform such as PRISM and the Service Desk Top.

The Customer Services and Logistics Manager is also responsible for the Logistics processes for inventory Management, International and national Shipping and despatch processes. Will be responsible for maintaining the BMS for Sales and logistics processes.

Our company

WIKA Alexander Wiegand SE & Co. KG is a renowned partner and competent specialist for pressure, temperature and level measurement technology.

As an internationally positioned family business with an annual turnover of 750 million euros, we defend our leading position in the world market. Our success is assured by 7,900 highly qualified and motivated employees worldwide.

Contact

Are you interested or do you have additional questions?